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Get help from our expert medical support team. We're here to assist you 24/7 with any questions or concerns.
< 2min
Average Response Time
24/7
Support Availability
98%
Customer Satisfaction
50+
Medical Experts
Medical Emergency?
If you're experiencing a medical emergency, please contact emergency services immediately. Our app is not a substitute for emergency medical care.
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+1 (234) 567-8900
Business hours: 8 AM - 8 PM EST
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Frequently Asked Questions
How quickly will I receive a response to my support request?
Response times vary by priority level: High priority (1-2 hours), Medium priority (4-8 hours), Low priority (24-48 hours). Emergency medical situations should contact emergency services immediately.
Is my medical information secure when contacting support?
Yes, all communications are encrypted and HIPAA-compliant. Our support team follows strict privacy protocols and only accesses information necessary to assist you.
Can I get medical advice through support?
Our support team can help with app-related questions and general guidance, but cannot provide medical diagnoses or treatment advice. For medical concerns, please consult with a healthcare professional or use our telemedicine features.
What information should I include in my support request?
Please include: your account email, device type and OS version, detailed description of the issue, steps you've already tried, and any error messages you've received. Screenshots are also helpful.
Do you offer support in languages other than English?
Yes, we offer support in Spanish, French, German, Italian, Portuguese, Chinese, Japanese, and Korean. Select your preferred language when contacting us.